FAQ – Frequently Asked Questions

WesternUnion / Moneygram / RIA is a reliable payment method for any transaction. We chose WesternUnion / Moneygram / RIA as our payment service provider because payments are fast and confidential.
After placing your order, you will be assigned a payee. Please use the payment information provided on the order confirmation page.
You can pay online or visit one of the many WesternUnion / Moneygram / RIA agencies.
In order for us to collect your payment and validate your order, you must send us your payment reference code. This step is important and mandatory.
Once payment is received, we ship your order within 72 hours and provide you with the shipping tracking codes for your order.

Payment verification time varies depending on the payment method used. More information on https://2getmass.to/fr/paiement/

Your payment by WesternUnion / Moneygram / RIA may take between 24 and 48 hours.
You will receive a confirmation email once payment is received.

Please note that BITCOIN is the fastest and easiest payment method we recommend at 200%.
The payment address (Bitcoin) for your order will be shown on the order confirmation page on our website.
An order paid with Bitcoin is validated in less than 24 hours. Once you have sent your payment, your order is ready and shipping is quick.

You can pay by credit card and we receive the funds instantly in Bitcoin.
Visa and MasterCard are accepted.
Place your order on our website
Select Bitcoin payment method
Save the BTC address to which you wish to make the payment and keep the website open.
Go to the website to convert the payment from Euro/USD/Other to BTC Bitcoin, for example Binance, Coinbase, Changelly, Paybis… register, pass their KYC verifications.
Once your verification is approved (usually within 5 minutes, but it can take up to 24 hours), you can send BTC.
Choose your currency (Select Amount – Order Value) and fill in the "Amount you receive" box.
Enter the Bitcoin address we gave you on the order confirmation page.
(Please NEVER mention our site or the nature of the order to them)
Once payment is made, please confirm the payment via the confirmation form on our website.
For your other purchases, you will no longer need to go through the KYC verification steps, and you will be able to make your Credit Card > BTC purchase in just a few minutes.

Available only in the United States. For this payment option to appear on the checkout page, you must select the United States (USA) as your delivery country. You will then be offered payment by Zelle.

Unfortunately, we do not accept payment on delivery.
For fast, instant, secure and anonymous payment, we recommend paying by Bitcoin: https://2getmass.to/fr/paiement/bitcoin/
Otherwise, here are our other payment methods: https://2getmass.to/fr/paiement/

Once you have paid for your order, please complete the online payment confirmation form so that we can validate your payment and prepare your order.
If you have submitted your confirmation form and the validation deadlines have passed, please contact our customer service to resolve the situation.

Your order will be prepared quickly (generally a waiting period of 2 working days if all products are in stock) and shipped.
Tracking numbers will be emailed to you.
Find our shipping times by warehouse on our shipping page: https://2getmass.to/fr/expedition-warehouses-livraison/

As soon as your payment is confirmed, your order will be processed and prepared.
Your order will be shipped within 24/72 working hours (excluding weekends and public holidays)

Your order has been shipped. You will receive a tracking number within 24/48 hours.
2GETMASS.to sends automated emails whenever the order status changes. If you do not receive these emails, please check your junk mail or spam folder. If you are unsure about your order status, please log in to your account to check it.

Don't worry.
Between the time you pay for your order and the time it is validated, allow 2 to 3 days for the status of your order to change to “Payment confirmed”.
Then, we manually update the status every 24/48 hours as your order progresses.
However, if the status does not change for several days, please contact our customer service.

Although rare, if one of the products in your order is out of stock, our customer service will contact you very quickly to arrange a replacement, and an equivalent product will be offered.

Whether or not you have chosen the "insured delivery" option, a full unboxing video is mandatory for any claim regarding missing, damaged or incorrect items.
The video must include:
– The sealed package, clearly visible from all angles before it was opened, proving that it had not been opened or altered.
– The entire unboxing, filmed continuously, without cuts, pauses or interruptions.
– The entire contents of the package, clearly visible to the camera immediately after it was opened.
Noticed :
– Claims submitted without a compliant unboxing video will not be accepted.
– If the video contains inconsistencies, missing parts, blurry images, interruptions or signs of manipulation, we reserve the right to refuse reshipment or compensation claim.
– The unboxing video is necessary to protect both parties and ensure fair handling of the claim.
If you receive a missing, damaged, or incorrect item, please upload the video to a private sharing platform such as https://streamable.com/share-video/password-protect and send us the link via email or our support ticket as soon as possible. Please note that we accept claims for missing, incorrect, or damaged deliveries within 15 days of receipt. After this period, no claims will be considered.
Thank you for your cooperation and understanding.

Express delivery “without insurance” is the most economical choice, but if your package is lost or stuck in customs, we will not be able to resend your order free of charge.
For more information: https://2getmass.to/fr/expedition-warehouses-livraison/

Available for just 10% of the total order amount, "Express" Delivery WITH INSURANCE* is a guaranteed 100% secure delivery available worldwide. With this system, you benefit from even more secure delivery.
95% of our customers trust our insurance.
The guarantee protects you against breakage, loss or seizure of your package by customs.
If all or part of your order is missing, broken or seized at customs, we will resend your order free of charge (maximum 1 resend, to a different address).
We will send you your tracking number immediately after your package is sent and you will be able to track your package via the carrier's website (we will send you all the information by email with your tracking number).

The insurance does not cover the return trip if:

• You made a mistake in the delivery address.
• If the package remains at the post office for too long despite our having warned you to pick it up.
• Non-delivery of the package is your responsibility.
• If you do not provide us with a new address and name for returning the order.

The insurance entitles you to return the order, not to a refund.

Returns are made once a month.

For more information: https://2getmass.to/fr/expedition-warehouses-livraison/

Don't worry. Sometimes, when we send you your tracking number, it's not yet registered. Please wait 1 or 2 days after receiving it to properly track your package.
Our customer service will be at your disposal if necessary.

2GETMASS chooses the best carrier based on the destination country.
When your package is sent, you will receive a tracking number and a tracking link.
This will allow you to track your parcel's delivery right to your door.

Once your payment is validated, your order is being prepared.
You will receive a tracking number by email when the order is shipped to track the progress of your package, usually within 2 to 5 business days.
Please note that if you have ordered from multiple warehouses, you will receive multiple tracking numbers.

For your information, you pay the delivery costs as well as the price of your products on our site.
However, depending on the country of destination, additional import-related taxes may apply.
This new legislation is in force and affects international parcels entering Europe.
We recommend ordering from a warehouse located in your geographic area.

No, you do not need medical authorization to purchase from our site, but you must be over 18 years of age.

Since we ship worldwide, we cannot know the exact laws and regulations of every country. We advise you to research the legislation in force in your country.

Due to updates or rare technical issues, our website may be offline for short periods of time.
We can always be reached directly by email and/or via the contact form on the relevant website.
No orders are lost and payment information is correctly recorded.

2GETMASS has been selling steroids, HGH, peptides and EPO for over 15 years.
We have experience in distribution, packaging and logistics to support the products mentioned, with a multidisciplinary team and specialist advisors for the courses available, the latter providing you with free personal advice within 24 hours.
All products are original and have an authentication code that can be verified on the manufacturer's website.
Products arrive in European countries in less than four days. Discover our extensive catalog and our numerous warehouses around the world.

Yes, there are a huge number of fake steroids on the market, of course on the internet, but also in gyms.
It's a huge, constantly evolving market. Fake steroids are used by thousands of athletes without their knowledge. Some of these steroids may contain impurities that cause infections or illnesses. Other types of fake steroids contain only inert ingredients that obviously don't lead to muscle growth. Fake steroids pose a serious risk to athletes. Always be wary of prices that are too low, as the materials and manufacturing process are expensive, even for large-scale production facilities.
Beware of poorly designed websites. There are many sites that only seek to maximize profit and buy and sell fake steroids (or diluted steroids without even knowing it).
Steroids and hormones have an expiration date and a batch number. For a legitimate batch, these are printed on the label after production. There is always a difference between the date the label is printed (for a batch of 100,000, for example) and the date the production and verification batch numbers are printed (for batches of 1,000, for example). In many cases, with counterfeit products, the numbers are printed on the label at the same time as the label itself.
You can also check the injectable steroid vials by verifying that the liquid level is the same in all vials. In the case of counterfeit production, the liquid level will not be uniform in all vials.
It's almost unbelievable, but counterfeit products often contain spelling or typing errors on their labels. Pay close attention to the labels and packaging.
It is increasingly difficult to identify a counterfeit product, which is why we advise you to verify the authenticity of products on the laboratories' websites. This will allow you to be 100% certain that the products purchased on our site are original products, guaranteed by the brand. Learn more about https://2getmass.to/fr/brand/#authenticity

Information is essential for the safe and effective use of steroids, so it deserves careful attention. This information should come from a reliable and competent source. Many fitness enthusiasts start a course based solely on a friend's recommendation, but all too often the information is based on anecdotes with little basis in reality. It's also important to know that understanding of steroids within the medical community varies from one specialist to another. Some have excellent knowledge (sports physicians in particular), while others have overly general information and an outdated perspective. Be sure to consult a qualified specialist with the necessary training and experience in this area. Our nutrition specialist can offer you customized courses and advise you at every stage of your anabolic steroid use.
Request your treatment now: https://2getmass.to/fr/conseils-gratuits-cycles/
You can also read reliable articles on our blog: https://2getmass.to/fr/blog/