
(You may also wish to see photos of packages received )
Jona89
Always top-notch!
I've been a customer for seven years now, and I want to emphasize that it's truly a top-notch service! The reliability is consistent, and my orders are always delivered promptly. Admittedly, it's not the cheapest option, but you're guaranteed to receive products of exceptional quality. And that's what matters most!
Hello Jona89,
It's a real pleasure to read your comments. We are honored to have you in our community. The entire team thanks you for your loyalty and trust over all these years.
You can always count on us to give our best and ensure your complete satisfaction.
Looking forward to seeing you again soon!
Sportingly
Dyven
Excellent service :)
Perfect, quick service.
Hello Dyven,
The entire team thanks you for your trust in this purchase.
Your satisfaction is our motivation.
You can always count on us to always give our best.
See you soon!
Steven
Awesome
You shouldn't improve anything. I'm very satisfied customer, I think you have a very fast response on my emails. Thx.
Hello Steven,
It's a pleasure to read your feedback.
Thank you for taking the time to share your experience.
Your satisfaction motivates us even more and encourages us to always give our best.
We look forward to seeing you again soon!
JOCA
Perfect
Always satisfied with the service and products offered.
Hello JOCA,
Thank you for your feedback.
The entire team is delighted to read your feedback and thanks you for your trust.
Your satisfaction is ours.
We hope to see you again soon for another order.
Sportingly
Coaching in London
The best
I've been ordering steroids online for over 20 years. 2Getmass is by far the best site in every respect (selection, quality, speed, customer service).
Hello Coachinlondon,
Thank you for sharing.
It's a real pleasure to read your feedback and see that you're satisfied. The entire team thanks you for your trust and loyalty.
Having you in our community is an honor for us, and we hope to see you order again soon.
See you soon!
Pasquale
Ancora nessuna spedizione
My products are good for my Prime Pharma product, I'm okay with my good, but I don't have to worry about it, but I don't have to pay for it or not. product. SPERO DI AVERE UNA BEMEDETTA RISPOSTA
Ciao Pasquale,
Please note that your condition is limited.
If you propose to replace it with the PRIME market I have increased an insufficient dosage of a product, it has been transferred to new confirmation.
This is why this is the cause of what you said.
Once you have received your approval, prepare the order and contact us briefly with the tracking number.
For your information, customer service will respond within 24 hours and is exclusive to small parties and holiday events. This is why you don't want to respond immediately.
Our team is ready to wait for the status of your order's progress and expect to see a higher value than ever before.
If necessary, our team has your complete availability.
Sincerely
Pasquale
Prodotti ancora inesistenti
Buongiorno, ordine con prodotti bioteq non ancora arriveti, perché bloccati in dogana..ordine faittuato 1 mese fa.Mi scrivono dicendomi che mi avrebbero mandato altri prodotti.ok mi vanno bene.ad oggi ancora nessuna risposta.Vergognoso.peggiorato in tutti i sensi.Per ora posso dire of 300 euros in cash. Cambiero may be returned and my product acquired.
Ciao Pasquale,
Grazie per aver condiviso la tua esperienza.
Understand this situation if it's frustrating and I'm sorry to hear it.
In this case, you have the order of our products: BIOTEQ, PRIME and PHARMA INDIA.
He requests this hai inviato via email for the PRIME product che hai ricevuto ma che risultavano mancanti. These products are subject to delivery on our part and will be available to you.
Your order remains in transit.
Our team prepared all and everything with cura and discretion; However, the sound can be heard and cannot be controlled by the current.
When switching on anabolized products, it is possible, but not automatic.
The sanction depends on the legislation of your country; You are invited to check the local location.
Poiché hai optato per la spedizione assicurata, sei tutelato da questa situazione.
If you receive confirmation, you can return your package free of charge.
Please invite us to provide information on any requests you may have, so you can find a solution.
Thank you for the collaboration and the rest at your disposal.
Best regards
Mincou
Order paid for but still pending and no after-sales service
Good morning,
I have placed three orders on your site in the past (specifically in 2016 and 2023) and everything has always gone perfectly. Customer service responded quickly to emails and I have never encountered any problems.
Last week, I placed another order, carefully following all the steps and instructions on your website. I successfully confirmed my order and made the payment in Bitcoin. The amount was debited from my bank account, and I also sent you the payment confirmation.
However, my order still appears as “pending” on my account.
To understand the situation, I have already contacted customer service five times. I have sent you several items to facilitate verification: a video of the payment process, screenshots, proof of transaction, etc., in case an error occurred on my end.
Despite this, the situation has still not changed: the payment has been made but the order remains pending.
I must admit to being disappointed by the customer service follow-up, which does not seem to be dealing with my problem quickly, does not respond quickly enough to my messages and does not assist me in verifying the payment procedure.
Thank you in advance for considering my situation and providing me with a prompt response.
If the problem is resolved, I will change my opinion.
Sincerely.
Hello Mincou,
Thank you for sharing.
Customer service assisted you with every email and closely monitored your request.
On March 5th, we contacted you again because your order has not yet been validated and we asked if you had encountered any problems.
You then replied that the payment was made via Bitcoin, which is usually fast because the order is validated as soon as we receive the funds.
Since the order status hasn't been updated yet, we asked you to complete a payment form to verify the Wallet address you used for the transaction. You subsequently sent us a video, which our system doesn't support. We already informed you of this.
You sent us the payment form afterward, but you restarted the discussion without receiving a response. This led to your email being processed the following day. As a reminder, customer service responds within 24 hours (excluding weekends and public holidays) of receiving your message.
We apologize if the late response gave you the impression that you were not being taken care of.
Your information is currently being processed by our finance team to clarify this.
As soon as we have more information, we will be sure to get back to you.
We hope that this situation will remain a misunderstanding once your case is resolved.
Thank you for your understanding, the entire team remains at your disposal.
Sincerely
Ken091
Professionalism, discretion and quality guaranteed!
Once again, 2getmass proves its professionalism. Order 2GM769749848 arrived quickly, perfectly packaged, and discreetly. PrimePharma products are as described, and the entire team is always attentive and very responsive. As a loyal customer, I recommend them without hesitation for their reliability and quality!
Hello Ken091,
The entire team thanks you for your sharing, but also for your trust and confidence over all these years.
It is a real pleasure to see you satisfied and your recommendation warms our hearts.
We wish you a very good cycle and look forward to seeing you again soon.
See you soon!
Chris
Issues were helped quickly.
The only thing I keep having issues with is the payment confirmation page. It doesn't always like to accept my input, but customer service has always helped confirm payment afterwards.
Hello Chris,
Thank you for your feedback.
We apologize again for this temporary bug.
The inability to complete the payment form submission is often due to the file being too large.
It's a pleasure to help you, and if you need anything else, please know that our support team is available.
Best regards
Allan
You're the best!
Everything is fine! Authentic products, I tested them and I am satisfied.
Hello Allan,
Thank you for sharing and for your trust in this purchase.
Your satisfaction is ours.
The whole team wishes you a very good cycle and hopes to see you ordering again very soon.
Sportingly
Ali
disclaimer of liability
2getmass charges for insurance, which they pocket, and then, as soon as they lose a package, they come up with excuses like unpaid customs fees, even though you weren't aware of the product's location or anything like that. Pretty clever, really, someone had to think of that, but be aware that they're not credible.
Hello Ali,
Thank you for your messages.
We wish to clarify an important point: when a package is confirmed as lost, whether insured or not, we systematically resend it.
That's our policy, without exception.
In your case, the package does indeed appear to have been lost in transit. We have just contacted you directly to implement the appropriate solution.
We understand the frustration that this type of situation beyond our control can generate, but we remain committed to providing a clear and rapid solution.
Our priority remains transparency and customer satisfaction.
On the other hand, the tracking of your package is not fake, the tracking site is just not the right one.
The appropriate information has been provided to you to ensure better visibility.
As a reminder, your previous order 2GM1690035757 was insured, but as you did not provide the necessary documents to customs, the package was returned (which means lost because we do not issue a real return address).
In this scenario, the insurance does not apply because the responsibility lies with you.
Thank you for your understanding, and we remain at your disposal.
Sincerely
Pasquale
Order not shipped
Please note that the 28-year payment is 320 euros per month for which the product was issued on 13 February but no longer available.
Good morning Pasquale,
La ringraziamo per la sua recensione.
At the moment, you will be able to register a special delivery with BIOTEQ equipment.
If you announce a trip at the start of the set, it will not be possible. Le porgiamo le nostre sincere scuse per questo.
That's why it's an idea to solve the question.
As proven by the pro-trarsi, we quickly find a solution.
For your information, our customer service responds within 24 hours (exclusive of fine services and holiday events). He motivates that the risposta has undergone a ritardo and that it has caused the discussion to begin with before receiving a risposta. This has included a final elaboration of the next day.
You can then contact us to quickly resolve the situation.
Please contact us as soon as possible with the new arrival.
Confiding with your understanding, everything you need is at your disposal.
Cordiali saluti.
Gilbert
Excellent as usual
As usual, the package arrived safely and faster than expected.
Hello Gilbert,
Thank you for taking the time to share your experience and opinion.
Seeing you satisfied motivates us even more.
You can always count on us to give you the best.
Looking forward to seeing you again soon
Hillbilly
Fast response/quick shipping
Fast response to questions. Easy to order and easy to pay. Quality products that came discreetly packaged.
Hello Hillbilly,
Thank you for taking the time to share your experience. Your feedback is valuable and motivates us to do even better.
Thank you again for your trust, and we look forward to ordering from you again soon!
Sincerely,
Body31
Very satisfied
Excellent customer service, very friendly and responsive, top-notch products, I highly recommend them without hesitation.
Hello Body31,
Thank you for taking the time to share your experience.
Your satisfaction is our priority. Thank you for your consideration and trust.
Please know that the entire team is always here to help you in the best way possible.
Looking forward to seeing you again soon.
Sportingly
Arkan
2GM2045932389
I am happy with my order; the company was very professional and their service was 10 out of 10.
Product shipped in good condition, I waited 26 days, OK for me 👍 promo OK, buy 2 get 3 free
Thank you very much for your professionalism.
Regards, Arkan
Hello Arkan,
Thank you for your review.
The entire team thanks you for your purchase and the trust you have placed in us.
Seeing you satisfied makes us delighted.
We wish you a very good cycle!
Sportingly
Phoenix Fire
Effective and safe products
The order went smoothly, the products arrived safely and were effective; I recommend this site
Hello Phoenixdefeu,
Thank you for your feedback and recommendation.
We are delighted to have you in our community, and your satisfaction and trust are invaluable to us.
We look forward to seeing you again soon for your next order.
See you soon!
Jerome
all good
Very good transaction; Efficient team. Shipping is fast
Hello Jerome,
It is a real pleasure for us to see you satisfied.
The entire team thanks you for your confidence in this purchase and wishes you a very good cycle.
See you soon for a next order!
Sportingly
Gautier
order
Order placed on December 9th, received on January 6th, even a day early – impeccable!
It went well, the follow-up was great, nothing to say, same for the customer service, quick and clear response, I highly recommend them, very professional, it's what you expect, fast and efficient, thank you to the 2getmass team.
see you soon..
Hello Gautier,
It's a pleasure to read your feedback and see that you're satisfied.
The entire team thanks you for your purchase and the trust you have placed in us.
We wish you a very good cycle and look forward to seeing you again soon.
Sportingly
