Option 2: EXPRESS DELIVERY GUARANTEE
+ 10% of the order total
The expedition Guarantee* is a guaranteed secure 100% delivery available worldwide. Thanks to this system, you benefit from secure delivery in 7 to 15 working days on average.
95% of our customers trust our insurance
The guarantee protects you against breakage, loss or seizure of your package at customs.
If all or part of your order is missing, broken or seized by customs, we will resend your order to you free of charge (1 re-send maximum).
We will send you your tracking number immediately after sending your package and you can track your package via the carrier's website (we will send you all the information by email with your tracking number).
*Insurance does not cover return if:
- You made a mistake in the delivery address.
- If the package remains at the post office for too long even though we have warned you that you should collect it.
- Non-delivery of the package is your responsibility.
- If you do not provide us with a new address and name for returning the order.
- The insurance entitles you to one replacement of the order, not a refund.
- Order returns are made once a month.
How to track my package?
Once your order has been paid, it will be prepared and then shipped if all products are in stock.
Once shipped, you will receive an email with tracking information to track your package.
If you have ordered from multiple warehouses, you will receive multiple emails with multiple tracking numbers because you will receive multiple packages.
On the page Track the order , please enter your tracking number to track your package.
You can also enter your order number along with the secret code (for example, “2GM00001-5z5ZVKVlQaz3fRktLp..“) to track all the parcels in your order at once (because you may have multiple parcels if you ordered from multiple warehouses), you can then click on each tracking number to view tracking information from the different warehouses.
Earn up to €15 for every order received!
Once you have received your package, click on Order Received and send us a review and your delivery photo.
Here is the gallery of packages received by our customers: