Only 5% of the total order amount
The Shipping Guarantee* is a guaranteed 100% secure delivery available worldwide. Thanks to this system, you benefit from secure delivery within an average time of 7 to 15 working days.
95% of our customers trust our insurance
The guarantee protects you against breakage, loss or seizure of your package by customs.
If all or part of your order is missing, broken or seized at customs, we will resend your order free of charge (1 return maximum).
We will send you your tracking number immediately after sending your package and you can track your package via the carrier's website (we will send you all the information by email with your tracking number).
The insurance does not cover the return if :
- You made a mistake in the delivery address.
- If the package stays at the post office for too long even though we warned you to go pick it up.
- The non-delivery of the package is your responsibility.
- If you do not provide us with a new address and name for the return of the order.
- Insurance entitles you to the return of the order and not to a refund.
- Returns are made once a month.