Questions answers
“Express” delivery
2getmass.to guarantees fast and secure shipment of your packages worldwide.
All you have to do is tell us the address at which you wish to receive your order.
For this, we have set up 13 warehouses to deliver to you efficiently and safely.
Shipping costs depend on the warehouse you choose based on your destination country.
For more information: https://2getmass.to/fr/expedition-warehouses-livraison/
MoneyGram
MoneyGram is one of the world's leading providers of international money transfers. We chose MoneyGram as our provider because payments are fast and confidential.
Where do we deliver?
With 2getmass.to you are sure to be delivered worldwide.
We put 13 warehouses at your disposal to deliver to you quickly and efficiently.
All you have to do is tell us the address at which you wish to receive your order.
Here is the list of our available warehouses: https://2getmass.to/fr/expedition-warehouses-livraison/
| Sending the package | Delivery Tracking | Transit | Total delivery time | Delivery zone | |
| Warehouse Europe 2 | 48h to 72h | 2 to 5 days | 5 to 15 days | 5 to 15 days | Delivery only in Europe. No delivery to the rest of the world. |
| International Warehouse 1 | < 24h | 2 to 5 days | 5 to 15 days | 6 to 16 days | Shipping worldwide except Canada, Brazil, United Arab Emirates, Saudi Arabia and Denmark. |
| International Warehouse 2 | < 24h | 2 to 5 days | 5 to 9 days | 6 to 16 days | Worldwide expedition. |
| International Warehouse 3 | 48 to 72h | 2 to 5 days | 3 to 10 days | 5 to 13d | Worldwide expedition. |
| International Warehouse 4 | 48 to 72h | 2 to 3 days | 3 to 10 days | 5 to 13d | Shipping worldwide, excluding Canada, Australia, United Arab Emirates, Saudi Arabia, South America and Central America. |
| International Warehouse 5 | 48 to 72h | 2 to 5 days | 7 to 31d | 9 to 34d | Worldwide expedition. |
| International Warehouse 6 | 24 to 48h | 2 to 5 days | 14 to 20 days | 30 to 40 days | Worldwide expedition. |
| 7 Pharma International Warehouse | 24 to 48h | 1 to 3 days | 7 to 14 days | 15 to 22 days | Worldwide expedition. |
| International Warehouse 8 | 24 to 48h | 1 to 3 days | 7 to 10 days | 7 to 15 days | Worldwide expedition. |
| International Warehouse 9 | 24 to 48h | 1 to 3 days | 4 to 10 days | 5 to 14 days | Shipping worldwide excluding Australia, Canada, Mexico, Brazil, Singapore and USA. |
| International Warehouse 10 | 24 to 48h | 1 to 3 days | 4 to 10 days | 5 to 16 days | Worldwide expedition. |
| Warehouse USA Domestic | 24 to 48h | 1d | 3 to 5 days | 4 to 7 days | Delivery only to the United States but not to the rest of the world. |
| Warehouse 1 USA Domestic 2 | 24 to 48h | 2 to 5 days | 3 to 4 days | 4 to 6 days | Delivery only to the United States but not to the rest of the world. |
payment cancelled
Your payment has been rejected. In this case, please contact our customer service.
Confirmed payment
Your order will be quickly prepared (usually 2 business days waiting time if all products are in stock) and shipped.
Tracking numbers will be emailed to you.
Find our shipping times by warehouse on our shipping page: https://2getmass.to/fr/expedition-warehouses-livraison/
Pay with VISA/MASTER CARD
You can pay by credit card and we receive the funds instantly at ZeBitcoin.com.
Visa and MasterCard are accepted.
- Place your order on our site
- Select Bitcoin payment method
- Save the BTC address to which you want to make the payment and keep the website open.
- Go to the ZeBitcoin site that you open in a new tab
- Register on the ZeBitcoin website
- Choose your currency (Select Amount - Order Value) and fill in the "Amount you receive" box.
- Enter the bitcoin address you found on our website.
- Two quick verification steps. (Site registration + identity verification) Enter your personal information, upload a clear image of the identity document.
- Once your verification is approved (usually within 5 minutes, but it can take up to 24 hours), you can make your purchase.
- Once payment has been made, please confirm payment via the confirmation form on our site.
The registration process is only necessary for the first transaction. For your other purchases, you won't need to go through any verification steps, and you can complete your purchase in just 1 or 2 minutes.
Why am I paying customs fees when I have already paid the delivery costs?
For information, you pay the delivery costs as well as the price of your products on our site.
However, it depends on the destination country whether additional import related taxes are to be expected.
This new legislation is in force and affects international parcels entering Europe.
Can I pay on delivery?
Unfortunately, we do not accept cash on delivery.
For fast, instant, secure and anonymous payment, we recommend payment by Bitcoin: https://2getmass.to/fr/paiement/bitcoin/
Otherwise, here are our other payment methods: https://2getmass.to/fr/paiement/
When will I receive a tracking number?
2GetMass puts 13 warehouses at your disposal to deliver efficiently and quickly.
Once the payment has been validated, your order is in preparation.
You will receive by email a tracking number when the order is sent as well as a track url 17 to track the progress of your package.
Be aware that if you ordered from multiple warehouses, you will receive multiple tracking numbers.
Choose the warehouse according to its availability in your country, each one has its specificity and the delivery time differs from one warehouse to another.
For more information: https://2getmass.to/fr/expedition-warehouses-livraison/
What company do you use?
2GetMass chooses the best carrier based on the destination country.
When sending your package, a tracking number will be sent to you as well as a tracking link.
You will be able to follow the delivery of your package to your door.